Order handling time
- Orders typically take 2-4 business days to process before shipping.
- You will receive an email notification with a tracking number when your order ships.
- If you experience any unusual delays in processing, we will notify you via email.
Transit time
US Shipping:
- Estimated transit time: 5-8 business days.
- Shipping fee: $5.99
- Please note that we do not currently ship to US military bases.
International Shipping:
- Unsupported.
Taxes
- We do not collect taxes on orders.
- Customers may be responsible for any taxes or duties charged by their region upon package arrival.
Shipping Delays
- If your package does not arrive within the estimated delivery time, please contact our customer support team at [email protected].
- We will issue a full refund for any package that takes longer than 30 days to arrive.
Lost or Undelivered Packages
- If your tracking information shows “delivered” but you have not received your package:
- Please check around your property as packages may be left in secure locations.
- Contact the shipping carrier for further assistance.
- If the issue persists, contact our customer support at [email protected].
Incorrect or Incomplete Addresses
- We are not responsible for packages undeliverable due to incorrect or incomplete shipping addresses provided by the customer.
- Please double-check your shipping address during checkout.
- If you notice an error, contact us immediately at [email protected], however, we cannot guarantee changes can be made if your order has already shipped.
Refused or Undeliverable Packages
- If a package is returned to us due to customer refusal or multiple failed delivery attempts, Shoppetal.com reserves the right to cancel the order and may withhold refunds.
IMPORTANT NOTES
- Delivery times may be longer during peak seasons or due to unforeseen circumstances.
- We always aim to provide accurate shipping information but cannot be held responsible for delays caused by shipping carriers or customs.